Shipping & Returns

Delivery

We ship to UK addresses only. Every device includes a genuine UK 3-pin power supply. Delivery times vary by product and supplier — most orders arrive within a few business days, but can take longer during busy periods or if sourced internationally.

Where our supplier offers free shipping, delivery is shown as free on the product page and at checkout. If a delivery charge applies to a product, it is added to your order total and paid by you at checkout.

You will receive a confirmation email when your order is placed, and a tracking link when your item ships.

Statutory rights

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose. If your device is faulty or misdescribed, contact us at support@zivonplayer.com and we will resolve the issue in line with your legal rights.

Change-of-mind returns

If you wish to return an item because you have changed your mind, contact us within 14 days of receiving it. The item must be unused, in its original packaging, and in resalable condition.

Return postage is paid by you. We do not provide prepaid return labels. Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–10 business days.

How to start a return

Email support@zivonplayer.com with your order number and reason for return. We will reply with return instructions within one business day.